Allbirds Sucks Customer Reviews and Feedback

From Everything.Sucks

Allbirds is a New Zealand-American footwear company that uses a direct-to-consumer approach and is aimed at designing environment friendly footwear. Allbirds' first shoe was the Wool Runner, which is made from New Zealand superfine merino wool. The company claims to keep the brand as eco-friendly as possible and is a certified B Corporation.

Jenny shares her disappointing experience on sitejabber.com, "I was so excited to receive my cute yellow Allbirds after glowing reviews from several friends about how unbelievably comfortable they are. Initially when I put them on they were super soft and comfy. The website says it's cool to wear them without socks so I went for a two-mile walk with my dogs. About halfway in my heels really started to hurt. By the end they were bloody. It's been 4 days and I still can't wear shoes with backs (see picture) The best shoes for your feet don't need to be broken in or give you scars on your heels before they are wearable. Disappointed."

Reviews

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"- the promise of growth for retail employees but then lie about having to be within your role for at least 1 year before promotion - can be very cliquey with upper management choosing favorites - talks about being “transparent” but at times can feel very gossipy - certain HQ employees can act very superior and unfriendly - takes several email attempts to get a response from HR - no recognition from store management even when you are picking up other people’s slack"

Former Employee - Anonymous Employee says

"- Little transparency. The company lacks transparency when it comes to salaries, promotions, and executive/management decisions. - People are surprisingly laid off often and there are absolutely no rational explanations. People begin to gossip and no one feels they have job security unless you're close to the executives. - The people&talent team does not convey a friendly and open environment and is quick to dismiss or ignore your concerns. - The people team is so focused on company expansion/hiring that the growth and development of the employees is majorly overlooked. - You're most likely extremely overworked and thrown 100s of projects which is typical in a startup environment, but positive reinforcement/recognition is either not demonstrated or used to dismiss the reality of the challenges and struggles everyone is feeling. - Can get political as favoritism can definitely come into play - Constant mistakes are made because people are stretched too thin doing tons of things at less then 100%"

Former Employee - Retail Associate says

"Empty promises from upper management about getting the retail associate's their feedback about the store and customers. They were constantly pumping us up about getting our involvement with the CEO's, joining meetings, and being a part of the change, but nothing happened. There was constant change, no communication from HQ to retail. I felt like we were treated as worker monkeys. There was a division between HQ and the people working in the store. You can feel the judgement and superiority from most people upstairs. I didn't see the appreciation for our hard work."

Former Employee - Brand Ambassador says

"management has very obvious favorites. while you are told to go on the floor, management's favorites will stay in the back and do nothing, no equality, mangers have their favorites and if you are not one of them you will have to pick up everyone else's slack, it gets tiring when you go to the back for a cup of water and have a 1 minute conversation with someone and are told to go back on the floor when theres a whole group back there who have been there for 20 minutes. its tiring and frustrating. it gets very cliquey and it feels like high school sometimes"

Jon Talbot says

"The publicity says the sizes are normal shoe size but l am an 8 and as another reviewer says, they are too tight around the toes. They also stain easily and are really not either very waterproof or suitable for running. I also think them over priced. Sorry l really wanted to like them."

RG says

"Not good enough, especially for the price tag.
I bought a pair that gel apart. So they replaced them, the replacement pair is now falling apart in a whole new way.
Steer clear."

Gello says

"I have Wool Runner-up Mizzles. And although it's not a terribly bad pair of shoes they are not great either. Overall they feel rather "budget", like a £40-50 shoes, not like £130 ones.

It seems most of the price you pay is not for the product itself but for the overinflated and polished to perfection marketing workflow and tools.

So the shoes feel just average. Their UK8 size feels a bit tight around toes, lack of half sizes is disappointing. The comfort - no different from an average high-street shoe brand. I've got a mild blister on one leg and painful sensation from the tight shoe top around the ankle on the other after a 30 min walk.

Would I buy Allbirds again? Very unlikely."

Gello says

"I've got Wool Runner-up Mizzles. And although it's not a terribly bad pair of shoes they are not great either. Overall they feel rather "budget", like a £40-50 shoes, not like £130 ones.

It seems most of the price you pay is not for the product itself but for their overinflated and polished to perfection marketing workflow and tools.

So the shoes feel just average. Their UK8 size feels a bit tight around toes, lack of half sizes is disappointing. The comfort - no different from an average high-street shoe brand. I've got a mild blister on one leg and painful sensation from the tight shoe top around the ankle on the other after a 30 min walk.

Would I buy Allbirds again? Very unlikely."

CS says

"The shoes might be great. I don't know, because I don't have them yet, even though I was notified they would arrive yesterday. While the website indicates that shoes are shipped using FedEx or UPS, in fact, they use the SmartPost version of those services, which involves USPS making the final delivery. I do not patronize any business that ships by SmartPost because you cannot track the items once they are handed off to USPS and USPS often sends notifications that delivery has been made when items have not actually been delivered. Actual shipping method should be disclosed on website. I will not order from Allbirds again."

Gello says

"The size 8 feels tighter than regular UK 8, especially in the toes area. The shoes clearly require some wearing-in period. Overall they feel quite average: more comfortable than leather shoes but less so than any trainers or some comfort-oriented high street shoe brands."

Gello says

"The size 8 feels tighter than regular UK 8, especially in the toes area. The shoes clearly require some wearing-in period. Overall they feel quite average: more comfortable than leather shoes but less so than any trainers or some comfort-oriented high street shoe brands."

Wullie says

"Ok, so the comfort factor appears to be fabulous all round which is great.
The one star has been given simply because I have not been able to give the actual product a try, because, for some reasons known only to the company it seems that all "men's" feet start at size 7! Perhaps I am the odd man out?
Anyone from the company care to explain this for me?"

Scott ravis says

"I bought two pairs of all birds socks 6 months ago. Both pairs have holes in them and are not wearable any longer. Save yourself some money and don’t buy their socks. You will deeply regret it!! I do love their shoes!!"

Foopz says

"Appalling build quality - lasted barely 6 months of light use before a large hole
appeared in the side of one of the shoes - the only remedy offered by Allbirds was a small discount off a new pair as they claim to not offer any sort of warranty whatsoever, despite this being illegal in many of the countries they sell to (e.g. Australia).

Not acceptable for a pair of shoes that costs upwards of $100.
P.S - Urban Fox branded wool shoes on Amazon are half the price and basically the same without the quirky marketing / brand name."

Whig Party says

"Love the shoes (have 4 pairs). However with my last pair I also bought four pairs of 'No show socks'. They have been very disappointing: after one use, they keep slipping from the heel to bunch up under your foot (inside the shoe). Poor design and/or elastic/material. And at £12 a pop that's really bad."

Lucie McAdams says

"I purchased a pair of Allbirds tree runners in addition to a pair of skippers. Within a week of wearing the skippers (for only 2-3 hours a day) the stitching had come away at the side. I contacted Allbirds and they sent me a replacement and I sent the others back. Within a week the same thing happened with the 'new' ones and it looks like the same thing is going to happen to the tree runners too after wearing them only once. Sad, as I really wanted to like this brand. Not worth the £99 I paid per pair....Ive actually has much better from Primark."

Ashley says

"My allbirds shoes fell apart in less than 6 months. I reached out to CS and the response I received was "oh well." They were not helpful at all. At the price point, I would expect better CS and more importantly, better quality shoes. I'm disappointed and will not be purchasing these ever again."

Myna Somers says

"This is about the tree runners. These are the only shoes I’ve owned that developed holes over the toes. This happened within a few months of purchase. From what I’ve read, this is a common problem. The shoes are to expensive for this kind of problem."

Obi Wan says

"What a hassle of a process to end up with slip ons that are unwearable.

First, they say if you're a half size then they "recommend you size up" (which never works) but I listened since you'd think they'd now what they were talking about. Total fail, they slipped off my feel almost causing me to fall down the stairs in my building.

I returned them for an 11 and while the return process was a bit of a hassle, I figured it would be worth it because they seemed they'd be comfortable in the right size (which sadly doesn't exist for us 1/2 size feet people).

The 11 was a bit snug but wearable as I only use them to knock around the house, that is until I washed them. The washing directions are clearly copied and pasted from another shoe since they say "pull out the laces" but these (the slip on Tree Loungers) don't have laces so guess what? They shrunk and don't fit at all now, again because they're 1/2 size too small. This after 3 months. Total waste of money.

Just make freaking half sizes. Well, not that I'd ever be buying these again."

JJ says

"I recently purchased 3 pairs of women's size 10 shoes: the loungers, the wool runners, and the wool runner mizzles. I am normally a women's size 9-9.5.

The loungers fit perfectly, and as of now, I couldn't recommend them more highly - incredibly comfy. I wish I could buy everyone in the whole world a pair. The other two were too large, so I can't review them beyond that.

Here is why Allbirds is getting 2 stars from me right now:

1. If you purchase multiple pairs of shoes, and you go through the returns process, you only get one return label. Then when you ask about getting more labels because you can't reattach the boxes and send them as one item like they did when they sent them, they tell you to reattach them or send them back in a different box, which you may not have. Only after a very long exchange with them repeating themselves will they finally escalate your request to management, who can approve more labels. This should really be part of the automatic returns process in the first place.

2. During this request (via email), the customer service person actually started making fun of me, which was really strange because I felt like I was being pretty chill. After explaining for the third time, they wrote, "we appreciate sharing your the situation to enlighten us. 🙂," then repeated what had already been said many times and wasn't relevant: "It looks like your return label can still be used, so you can go ahead and drop off the package at your local USPS or FedEx! Your refund/exchange will be processed as soon as we receive your return package."

3. I found out that their reviews are actually supposedly generated from emails sent to random, not all, customers. You don't necessarily get to review the product just because you buy it. This makes me trust the reviews less. I understand not wanting to let the general public review items, but it seems like they could at least let verified purchasers write reviews through their registered accounts.

Definitely try the shoes, but don't order more than one pair at a time."

Joanna says

"I have the original wool runner and the new mizzle runner and when I first got both of them I absolutely loved them. The only thing I noticed initially was how slippy they both were. Super comfy and cosy nonetheless I have worn the original ones for a year plus and mostly have loved them. The insole wears away fast and I have replaced them recently. However, I have been less than impressed with the mizzle, not breathable, they let water in and I am constantly slipping in them, only today I slid on concrete and slammed down hard onto the floor. Wouldn't recommend these at all until the grip is improved; they are dangerous."

Laura Hartley says

"Materials are great but the tv advert is misleading
I bought mine a couple of weeks ago after much deliberation as I don't have a lot of money and £115 for a pair of shoes is ridiculous to me...
but they are ethical and that sucked me in
The advert shows someone kicking puddles so I was pleased to own a pair or runner mizzles as I walk every day in all weather
After a couple of successful warm dry comfy walks in gentle rain I gave the wet grass a try kicking a ball for my dog and to be honest my feet were completely soaked through
I feel extremely disappointed with myself that I was hoodwinked into this purchase by misleading advertising and don't ever enjoy wasting money which I feel I have done to some extent here
As the shoes are ethical comfortable and warm they get 3 stars... but you'd have to ask Allbirds themselves how to keep your feet dry kicking puddles so that lost a star
I have given Allbirds a review already but gave 4 stars as I hadn't considered that I'd paid for something that hadn't reached my expectations so give 3 here"

Evily says

"Well... Allbirds wool runners and the waterproof Mizzles have been a game changer for me. I have problem feet and was very pleased when I found these comfortable and cool looking shoes made from natural materials. I feel very uncomfortable from polyester and don’t like plastic in general - it’s difficult to find shoes without polyester lining.

I have recently been in a position to spend some money on a range of cool and groovy colours and have been quite thrilled with them. It’s the first time in my life that shoes have become accessories that resonate with other garments I wear (not least all the wool sweaters, hats and scarves I have). It’s quite exciting to see what new colours are coming in if you have money to get some more. It’s absolutely amazing that the shoes are unisex so everyone can get the colours they like. I have to give them top points for this.

I have a screw sticking out of my foot after my last fusion surgery with no hope of getting it out any time soon, and I can only wear Allbirds wool shoes in the meantime. (I tried the eucalyptus tree runners by the way but I don’t like the material and they don’t accommodate for the screw.) I can’t use orthotics in these shoes but it doesn’t seem to be a problem for the short walks that I make.

However, I have a few concerns that take away a couple of points. One is that the colour descriptions are very poor and customer service doesn’t know what they’re selling (they gave me the wrong info). I ordered a shoe in natural black that turned out to be exactly the same as a grey shoe that was described differently. I recently bought ‘True black’ but it’s actually a dark indigo blue. Even on the best of screens it’s difficult to tell the exact shades so I wish they would go through a little bit of trouble to describe them accurately and in more detail.

The DPD drop off point for returned parcels is very far away but luckily customer service organised for a collection at my home address. So that bit works responsable well. The sales representatives have been friendly.

I would have bought their socks, but they are 50% polyester! My biggest concern now is that they have recently extended their range to include apparel, and are describing the items as natural when they aren’t. I was quite excited at the thought of a puffer jacket made from natural materials but turns out it’s mainly made from polyester. Only the outside is made from the viscose like tencel and ALL the rest is polyester. Still they have an advertising campaign that describes these clothes as natural. This just depresses me so much. Is this another company that starts out with a great claim to protect the Earth and positive values and then falls prey to commercial crap and falsehood??

The polyester is not even recycled bottles. The shoe laces are recycled bottles which I don’t love but I guess I can just about tolerate as an idea. I don’t normally support recycled polyester in clothes as it’s still problem waste at the end and not something I wan’t to wear next to my skin anyway. But why oh why can’t Allbirds stay true to their message and just stick to natural???"

DIVYA GAUTAM says

"Good looking shoes, but the sizing is not comprehensive. I am a very easily available UK 7, but somehow a 9.5 in US and allbirds don't have anything that fits me perfectly. If you find a size, then these are great quality shoes and I appreciate the ethos."

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